Vastra.kvguruji.com
At Vastra.kvguruji.com, customer satisfaction is very important to us. Please read our Return & Refund Policy carefully before making a purchase.
📦 Returns
We accept returns under the following conditions:
- The return request must be initiated within 7 days of product delivery
- The product must be unused, unwashed, and in its original condition
- All original tags, packaging, and accessories must be intact
To initiate a return, please contact us at:
📧 Email: contact@vastra.kvguruji.com
with your order ID, reason for return, and clear product images (if applicable).
🚫 Non-Returnable Items
The following items are not eligible for return:
- Products purchased on clearance or sale
- Customized or made-to-order products
- Innerwear or accessories (for hygiene reasons)
- Items showing signs of use, washing, or damage
💰 Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued to the original payment method
- Shipping charges are non-refundable
You will receive a confirmation email once the refund has been initiated.
🔁 Exchanges
We currently offer exchange only for size or damaged items, subject to availability.
Exchange requests must be made within 7 days of delivery.
🚚 Return Shipping
- Customers are responsible for return shipping costs, unless the product is defective or incorrect
- In case of damaged or wrong items, we will bear the return shipping cost
📌 Damaged or Wrong Products
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:
- Order ID
- Clear photos or unboxing video
This will help us resolve the issue quickly.
❌ Order Cancellation
Orders can be cancelled only before dispatch.
Once the order has been shipped, cancellation is not possible.
🔄 Policy Updates
Vastra.kvguruji.com reserves the right to modify this policy at any time without prior notice.
Any changes will be updated on this page.
📬 Contact Us
For any return, refund, or exchange-related questions, please contact us:
📧 Email: contact@vastra.kvguruji.com
Last Updated: January 2026